Privacy Policy
Last updated: September 17, 2026
Razan SkinCare ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our booking platform and services (the "App").
1. Information We Collect
- Account details: full name, email address, and WhatsApp number.
- Profile data: skin type, skin condition, skin tone, sensitivity, allergies, and notes you or our staff add.
- Booking data: appointment dates, times, selected services, treatment session history, and notes.
- Payment data: payment method and amounts. We do not store full card numbers.
- Usage data: device and access logs to keep the App secure and reliable.
2. How We Use Your Information
- To schedule and confirm your appointments and treatment sessions.
- To provide personalized skincare advice and track your treatment progress.
- To send appointment reminders, confirmations, and follow-up messages.
- To manage loyalty points and outstanding balances.
- To comply with legal obligations and improve our services.
3. Legal Basis (GDPR)
We process your personal data based on your consent, the performance of a contract (your booking), our legitimate interests in running the clinic, and legal obligations. You may withdraw consent at any time by contacting us.
4. Data Sharing
We do not sell your data. We share it only with service providers that help us operate (e.g. hosting, notifications, payments) under strict confidentiality, and where required by law.
5. Data Retention
We keep your data for as long as your account is active or as needed to provide services, and afterwards only as long as required by law or for legitimate business records.
6. Your Rights
- Access, correct, or delete your personal data.
- Restrict or object to processing.
- Data portability and the right to withdraw consent.
- Lodge a complaint with your local data protection authority.
7. Security
We use appropriate technical and organizational measures to protect your data, including encrypted storage and access controls limited to authorized staff.
8. Contact Us
For privacy questions or to exercise your rights, contact us at +972-59-831-6327.
